FAQ


How much will it cost to ship my order?

Standard Shipping & Handling

SUBTOTAL ADD
up to $49.99 $9.99
$50.00 -  $99.99 $13.99
$100.00 -  $149.99 $15.99
$150.00 - $399.99 $19.99
$400.00 and up $22.99

 

When will I receive my order?

All orders are processed within 24 hours. 

The delivery standard for regular mail sent inside Canada is:

  • Two business days within Calgary
  • Three business days within the Alberta
  • Four days for national mail

These time frames are not guaranteed, as weather and mail volume can affect delivery.

Rush Orders

In a hurry? Next Day and Second Day UPS are available. Charges for the services depend on package weight and your location within Canada

Please note UPS does not offer ground service to all areas within Canada.

Do you ship internationally?

We currently only ship within Canada. 

What is your return policy?

If for any reason you are not satisfied, you can return the merchandise for a full refund. Simply call 1-888-456-SMILE (7645) to speak with a representative and we'll arrange to pick up your order.

How do I start the return process?

Simply call 1-888-456-SMILE (7645) to speak with a representative and we'll arrange to pick up your order.

What methods of payment do you accept?

We welcome: Master Card, Visa and American Express

Is there a minimum amount I need to order?

There is no minimum amount that you have to order. However, there are minimum shipping and handling rates.